We may collect personal information you provide when placing an order, registering an account, or contacting us. This may include:

• Full name and contact details.
• Email address and phone number.
• Billing and delivery addresses.
• Order details and purchase history.
• Messages and customer service inquiries.
• Device and website usage information collected through cookies or similar technologies, where applicable.

We use personal information for purposes related to providing and improving our services, including:

• Processing, confirming, and fulfilling customer orders.
• Arranging delivery and providing order status updates.
• Responding to inquiries and customer support requests.
• Managing returns, exchanges, and payment-related requests.
• Improving website functionality and the shopping experience.
• Sending promotional communications where permitted and subject to applicable consent requirements.
• Preventing fraud and complying with applicable legal obligations.

We may share information with trusted third-party service providers when necessary to operate our store and fulfill customer requests.

• Website and e-commerce service providers.
• Payment processing providers.
• Shipping and delivery companies.
• Technical support, analytics, and other service providers where used.
• Relevant authorities when disclosure is required by applicable law.

Information is shared only for appropriate business, service-related, or legally required purposes.

Payments made through our website may be handled by third-party payment service providers.

Payment-related information is used to process transactions, confirm payments, and manage refunds when applicable.

Payment providers may process information according to their own privacy and security policies.

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the shopping experience.

Analytics or marketing technologies may also be used where enabled, subject to applicable requirements.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect certain website features.

Some third-party service providers may store or process information outside Kuwait.

Where such processing occurs, we aim to handle personal information in accordance with applicable privacy and data protection requirements.

We take reasonable measures to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

Personal information is retained for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

You may also request to stop receiving promotional communications. Requests will be reviewed and handled in accordance with applicable law.